ibis Brussels off Grand Place 3 stars

Customer review rating (ALL Rating) 4.5/5 3,208 reviews

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Grasmarkt 100, Rue du Marché aux Herbes 100, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Just a 2-minute walk from the Grand-Place

  • Breakfast buffet served every morning

  • Easy connection to the airport

Our accommodation(s)

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUSSELS
Belgium

GPS:50.846767, 4.355081

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

ST MICHEL

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,208 reviews

TripAdvisor Rating  4.0/5  3,839 reviews

Certificate of excellence 2024

Fantastic location!

TripAdvisor rating 5.0/5

TravelersFromGeorgia Families - TripAdvisor review

We just spent 3 wonderful nights here! The location cannot be beat! Literally in the middle of everything, close to the main square and the train station! We did not have any issues with loud sounds, the staff was helpful and housekeeping was efficient! Loved it!

Dear Guest, Thank you for this great review. It is delightful to hear that you found our location to be unbeatable, providing easy access to the heart of the city and its many attractions. We are also pleased that the tranquility of your room contributed to a more restful and enjoyable experience. Our staff will be thrilled to know that their efforts to assist you were appreciated and that our housekeeping team's efficiency met your expectations, ensuring a pleasant and comfortable stay. ibis Brussels Off Grand Place is committed to providing a welcoming environment, and reviews like yours affirm that we are moving in the right direction. Thank you for choosing us for your Brussels adventure. We look forward to welcoming you back soon. Kind regards, Jurgen Van der Haegen, General Manager

A very mixed bag

Customer review rating 2.0/5

Heather Couples - Confirmed reviews ALL

The good; great staff, excellent location, impressive breakfast. The bad; one of the worst hotel rooms we’ve ever had. The room was so small that there was no room for a bedside table on one side. You can’t walk past each other as there’s no space. The AC didn’t work (it operated just as a fan). On the 5th floor in the eaves, it was hot - 34 degrees when I checked in the middle of the night. Opening the window meant the noise from outside was horrendous. And before hotel management say that there are upgrade rooms available - we’d paid for a premium room. I dread to think what a standard room is like. We normally really like Ibis, so we hope this is a one-off piece of bad luck.

Dear Heather, Thank you for taking the time to share your review. We are glad to hear that you found our staff to be great and our location excellent. It is also pleasing to know that you enjoyed the impressive breakfast offered. We regret to hear about the discomfort with the room size and the air conditioning issues you experienced. While our rooms are designed to optimize space and comfort, we understand that expectations can vary, and we apologize if we did not meet yours on this occasion. Regarding the air conditioning, our system is designed to adjust based on outdoor temperatures to promote environmental sustainability. However, we recognize that during particularly warm periods, this system may not provide the level of cooling some guests might expect. We are also sorry to hear about the noise disturbances. Our windows are designed to be soundproof to minimize street noise, and we regret if this was not sufficient during your stay. Furthermore, we are concerned about your comments regarding the room upgrade and the towel replacement policy. We strive to provide clear descriptions of our room categories and services to ensure guest expectations are appropriately set. Our environmental policy typically replaces towels that are left on the floor to conserve water and energy, aligning with our sustainability goals. We hope to be able to welcome you back for an improved stay. Kind regards, Jurgen Van der Haegen, General Manager

Not worth the price

TripAdvisor rating 3.0/5

baciucarmaciu TripAdvisor review

A very well located hotel, in the ultra-central area, with a high price ( the price is higher than at a 4-star hotel in Downtown, Manhattan ), and unjustified accommodation conditions to display 3 stars. The rooms are poorly equipped, they do not have a refrigerator ( just like in a 2-star hotel ), the bathroom is not very clean and does not have good facilities, the breakfast is poor, unjustified for a hotel located in the center of a European capital. The good part is that in the very close area you can find many tourist attractions, points of interest, bars, restaurants, cafes, shops of all kinds.

Dear Carma, We would like to thank you for this review about your recent experience in our hotel. We are delighted to hear that you found our location in the heart of Brussels beneficial, with easy access to numerous attractions, restaurants, and shops. This indeed makes exploring the city convenient for our guests. However, we regret to hear your dissatisfaction with our room amenities and the cleanliness standards you experienced. Please be assured that our rooms are designed to offer functionality and practical comfort, with essential amenities provided in a compact, modern space. We apologize if this did not meet your expectations. Regarding cleanliness, we normally receive high marks for our standards, and we are sorry if we fell short during your stay. Concerning the breakfast, we strive to provide a variety of options and regret that it did not meet your expectations. We constantly aim to deliver a great value, quality experience and we are sorry to hear that you felt otherwise. It's heartening to know that you appreciated the central location, which indeed is one of the great attributes of our hotel, making it a prime choice for travelers who wish to explore the city. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Well located

Customer review rating 5.0/5

Rita Solo - Confirmed reviews ALL

Very good staff

Dear Rita, Thank you for such a positive review. It is gratifying to learn that you value our efforts in maintaining a high standard of cleanliness and that our location has significantly contributed to the convenience of your stay. Your commendation of our staff's excellence is particularly motivating and underscores our commitment to hospitality. We are also delighted that your membership with ALL - Accor Live Limitless enhances your experience with us. Your positive feedback on our loyalty programme is appreciated and we are glad it offers value to your travels. Our dedication to sustainability is an integral aspect of our operations, and while you have not commented on this, we hope our initiatives met your expectations. At ibis Brussels Off Grand Place, we continually strive to balance our environmental responsibilities with the comfort of our guests. It would be our pleasure to have you return on another occasion. Very best wishes, Jurgen Van der Haegen, General Manager

Very pleasant stay here

Customer review rating 5.0/5

D. Solo - Confirmed reviews ALL

The location is the best in town. Rooms wellequiped and good breakfast. Will return here for sure.

Dear D., Thank you for such a positive review. We are thrilled to learn that your stay at ibis Brussels Off Grand Place met your expectations and that our central location served you well. It is delightful to hear that you found our rooms to be well-equipped and our breakfast offerings to your liking. Your appreciation for our cleanliness and sustainable development initiatives resonates deeply with us, as we strive to maintain high standards while being mindful of our environmental impact. Moreover, it is gratifying to know that your experience has positively influenced your view of the ALL - Accor Live Limitless loyalty programme. The entire team is heartened by your affirming words and the assurance that you would consider staying with us again. We take great pride in providing a service that inspires such confidence and loyalty from our guests. Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 2,758 reviews 9.8/10 Location
  • 2,521 reviews 6/10 Room
  • 1,901 reviews 8.8/10 Service
  • 39 reviews 8.8/10 WiFi
  • 1,467 reviews 4.1/10 Comfort
  • 1,227 reviews 8.8/10 Breakfast
  • 908 reviews 7.4/10 Cleanliness
  • 5 reviews 1.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.